Key Roles Objectives

• Lead and coach telesales and inside-sales teams for lab solutions.
• Set and track monthly sales goals and KPIs; optimize team performance.
• Improve workflows and leverage Salesforce for actionable sales insights.
• Enhance PO order processing workflows and ensure customer support representative consistently follow established procedures.
• Launch local campaigns to promote pH instruments and lab consumables.
• Align with global marketing to unify messaging and boost impact.
• Track sales metrics and provide strategic growth recommendations.
• Drive sales via phone and digital outreach to targeted customers.
• Handle inbound requests from assigned accounts.
• Sell products and services proactively to T/O clients and prospects.

Key Responsibilities

Sales Leadership & Team Development

• Establish clear sales objectives, monitor team performance, and provide constructive feedback.
• Conduct regular progress reviews, address challenges, and develop strategic action plans.
• Support hiring, onboarding, and training of new sales team members.
• Foster a collaborative and positive work environment by resolving internal conflicts and encouraging best practices in customer engagement and deal closure.

Process Optimization & Reporting

• Implement efficient sales processes to ensure accurate data entry and reporting.
• Analyze sales data to uncover trends, strengths, and areas for improvement.
• Deliver insightful sales reports to senior management, highlighting performance and growth opportunities.
• Continuously refine workflows, including PO order processing, to reduce errors and improve coordination across teams.

Marketing & Customer Engagement

• Lead local marketing initiatives to increase visibility of pH instruments and lab consumables.
• Collaborate with regional and global marketing teams to align messaging and share successful strategies.
• Monitor sales growth metrics of the initiated marketing initiatives and provide recommendations to accelerate revenue.
• Conduct outbound calls and digital outreach to target accounts
• Present tailored solutions based on customer needs and business profile
• Follow up on leads, quotes, and previous interactions to close sales
• Maintain a pipeline of active opportunities and update CRM regularly