Regional Service Manager
工作地 Lutz, 佛罗里达州, 美国 发布日期 April 13, 2026 职位 ID 21809Our Opening and Your Responsibilities
As a Regional Service Manager, you’ll lead, develop, and support a team of Field Service Technicians (FSTs) to deliver an exceptional customer experience across your region. You’ll manage operational performance, drive continuous improvement, and ensure your team’s technical and professional growth all while maintaining strong, proactive relationships with customers and internal partners.
What You’ll Do
- Champion departmental strategy and communicate goals to Field Service Technicians and other key stakeholders.
- Lead, motivate, and develop your team—providing real-time coaching and ensuring each technician reaches expert-level proficiency.
- Oversee your region’s financial performance and operational efficiency.
- Own customer relationships within your region and ensure a World Class service experience.
- Act quickly to resolve customer escalations, coordinating communication and follow-up with urgency and professionalism.
- Conduct regular team meetings and “tier calls” to address emerging issues and plan upcoming activities.
- Visit customer sites and field locations monthly (approximately one week per month) to support technicians and build relationships.
- Stay current on product line developments, technical bulletins, and performance trends; share knowledge with your team.
- Conduct performance reviews and manage staffing needs to maintain coverage and service quality.
- Partner closely with Service Sales and Product Sales teams to align on customer needs and business objectives.
- Lead or assist with special projects as assigned by the National Service Manager.
- Proven leadership experience in field service, technical operations, or a related role.
- Strong communication, organization, and problem-solving skills.
- Ability to build and maintain effective working relationships with both customers and internal teams.
- Passion for coaching and developing high-performing service teams.
- Commitment to continuous improvement and operational excellence.
- Willingness to travel within the region (approximately 25–30%)
What You Need to Succeed
- Bachelors degree in Business, Management, or Technical field is preferred
- 5+ years of relevant experience is required (leadership role)
- Ability to handle a hectic, fast pace, ever-changing work environment, while maintaining a
- professional attitude
- Must be organized, efficient and detail oriented
- Innovative and effective problem-solver
- Ability to handle multiple projects with changing priorities and deadlines
- In addition to our core values all employees must follow the Code of Conduct
- Support and conform to 5S objectives
- Experience with computerized office systems and software (i.e., Microsoft PowerPoint,
- Microsoft Outlook, Microsoft Excel)
- Other duties as assigned
Our Offer to You
- Medical, dental and vision care coverage and a 401(k) savings plan with company matching – all starting on date of hire
- Tuition reimbursement, employee wellness programs, plus other perks and discounts
- Parental and caregiver leave policies
- All the usual benefits such as paid time off, flexible spending, short-and long-term disability, basic life insurance, business travel insurance, Employee Assistance Program, and domestic partner benefits
- Global market strength and worldwide leadership in weighing
- A brand name that is identified worldwide with precision, quality, and innovation
- Thousands of patents, design and innovation awards
- A commitment to extraordinary service on our state-of-the-art equipment
About Mettler Toledo
Equal Opportunity Employment
We are an equal opportunity employer and value diversity at our company. We give consideration for employment without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity, genetic information, protected veteran status, or any other protected classification. You can find more details in our Equal Employment Opportunity Policy. If you’d like more information about your EEO rights as an applicant under the law, please click here.
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