PO Order Manager
工作地 Lutz, 佛罗里达州 发布日期 April 04, 2025 职位 ID 19146Our Opening and Your Responsibilities
Role/Purpose:
This position will be responsible for End-to-End PIUS-PO order management for product or
service parts related sales orders.
Essential Duties and Responsibilities:
The PO Order Manager is the subject matter expert on lead times, sales processes and order management for the PO. Internal customers ("MO's"), will rely on this position for product order status updates, resolution of problems, shipment scheduling where applicable, and managing any concerns related to their order fulfillment.
Tasks will include, but are not limited to, the following:
- Ensure required customer inputs are provided by non-SAP MO's, and are appropriate (e.g., specifications, clarity of expectations and use, etc.)
- Without approval, dictate changes in production scheduling and planning, to Schedulers and Planners.
- Manage order acknowledgement process for non-SAP MO's
- Analyze E2E delivery performance with a focus of continuous improvement
- Manage customer visits and factory acceptance tests (FAT) for non-SAP MO's
- Provide the internal customers (MO's, including Service Organizations) with a single point of contact by managing all interactions from the point of PO sales order entry until the order has shipped.
- Liaise between the MO's and PO operations, including Engineering, Scheduling, Production, Purchasing, and Outbound.
- Proactively track and communicate status of orders in:
- Master Scheduling
- Engineering (EPO/MIRP)
- Fabrication, Production and WM Staging (FGPO)
- Outbound (Delivery/Shipments)
- Manage and communicate order status to satisfy customer requests dates to improve customer satisfaction
- Manage change orders and cancellations, and inform the internal customer of associated costs
- Occasionally, enter sales orders from non-SAP MT Marketing Organizations ("MO's") into CRM, and release into ECC according to defined process flow.
- Ability to work on-site in Mettler-Toledo office facility.
- Execute assigned projects as defined
What You Need to Succeed
Required Knowledge, Skills and Abilities:
- High energy and determination to resolve customer order issues.
- Good task and project management skills.
- Strong organizational skills and attention to details
- Ability to provide informative and professional assistance when working with internal customers and co-workers, including maintaining positive interpersonal relationships which encourage openness.
- Demonstration of strong verbal and written communication skills to produce accurate, professional and error-free information
- Cross-cultural sensitivity and ability to be a leader in dealing with multinational corporations.
- Maintain professional attitude with exceptional interpersonal skills.
- Bilingual (English, Spanish) a plus
This position is considered safety sensitive and is subject to drug testing as permitted by law.
Minimum Education / Experience Required:
- Bachelor's degree in Industrial Engineering, Supply Chain Management, Operations Management, Logistics, Business Administration, or related field preferred; High-school diploma required
- 3-5 years of experience in project management or working with internal stakeholders required
- SAP experience a plus
Our Offer to You
- Medical, dental and vision care coverage and a 401(k) savings plan with company matching – all starting on date of hire
- Tuition reimbursement, employee wellness programs, plus other perks and discounts
- Parental and caregiver leave policies
- All the usual benefits such as paid time off, flexible spending, short-and long-term disability, basic life insurance, business travel insurance, Employee Assistance Program, and domestic partner benefits
- Global market strength and worldwide leadership in weighing
- A brand name that is identified worldwide with precision, quality, and innovation
- Thousands of patents, design and innovation awards
- A commitment to extraordinary service on our state-of-the-art equipment
About Mettler Toledo
METTLER TOLEDO is a global leader in precision instruments and services. We are renowned for innovation and quality across laboratory, process analytics, industrial, product inspection, and retailing applications. Our sales and service network is one of the most extensive in the industry. Our products are sold in more than 140 countries, and we have a direct presence in approximately 40 countries. For more information, please visit www.mt.com.
Equal Opportunity Employment
We are an equal opportunity employer and value diversity at our company. We give consideration for employment without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity, genetic information, protected veteran status, or any other protected classification. You can find more details in our Equal Employment Opportunity Policy. If you’d like more information about your EEO rights as an applicant under the law, please click here.
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