• Communicating information to customers and sales agencies regarding the availability of parts, list pricing, shipment dates, and tracking numbers based on inbound inquiries. 
• Overseeing the completion of CRM tasks assigned by internal teams. 
• Assisting with billing disputes. 
• Proactively communicating with customers regarding overdue items. 
• Supporting entry of complex orders. 
• Reviewing outstating pipeline and supporting the Regional Sales Manager (RSM) by requesting opportunity follow-up/updates from channel partners. 
• Coordinating with RSMs within the organization to achieve problem resolution and addressing customer issues promptly and effectively. 
• Supporting the process of account qualification to determine account potential. 
• Accurately completing professional customer quotations and pre-sales activities. 
• Working closely with the data steward to maintain CRM database accuracy.

The Process Analytics division within METTLER TOLEDO (www.mt.com/pro) produces analytical measurement solutions for industrial manufacturing processes, allowing manufacturing companies to better control their production through at-line, on-line or in-line analytical measurements. We have over 60 years of experience as a leader in the industry of liquid process analytics and ultrapure water analytics. In addition to water analytics, MTPRO also offers a portfolio of sensors for gas process analytics.

Product applications include:

• Measurement of pH and dissolved oxygen in biopharmaceutical and biotech fermentation processes.
• Measurement of conductivity and pH in a range of chemical applications.
• Measurement of turbidity, CO2 and O2 in beer production.

Our high value products are produced in Billerica, Massachusetts US, Switzerland, and China, and sold by Mettler-Toledo Market Organizations (MOs) worldwide.