Learn and apply product application, segment specified knowledge and regulatory compliance standards for Semiconductor. Make sure to be aligned with sales team to meet the sales target with proper attitude and responsibilities.

To serve as the primary technical authority and trusted advisor for our solutions within the semiconductor segment. The TAC will bridge the gap between complex analytical/precision technologies and customer applications, ensuring that our instruments seamlessly integrate into fab workflows, cleanroom environments, and R&D labs to solve critical measurement, quality, and process challenges.

Troubleshoots customer applications through our Service, OEM and end-user customers.

Identifies and communicates process improvements, new products ideas, application aids, and other opportunities for Mettler-Toledo which may arise during communication with customers and Marketing Organizations.

Provides training support for OEM and end-user customers.

Initiates and assists Marketing with technical documentation.

Identifies and drives change to processes to deliver customer benefit (internally and externally)

Technical Advisory and Product Advocate

ØTo provide technical support that primarily related to PRO division’s products and solutions, consumables and related accessories

ØConduct complex application feasibility studies, product demonstrations, and Proof of Concept (POC) testing on-site at customer fabs

ØResponsible for project coordination, sourcing of supplier/instruments, design and execution of special projects.

ØTo organize, and conduct products training, seminar internally and externally.

ØCollaborate with global R&D and product management teams to communicate emerging semiconductor market trends, customer pain points, and product development needs.

Service Standards and Customer Relationship Management

ØResponsible for pre-sales to understand customer's actual needs and requirement.

ØDevelop and maintain strong technical relationships with key decision-makers, and QA/QC managers within target accounts.

ØConduct Negotiation to secure a win-win agreement with customers

ØDetermine improvements by analysing cost-benefit ratios of equipment, supplies, or service applications in customer environment; engineering or proposing changes in equipment, processes, or use of equipment or services

ØPrepare cost estimates by studying blueprints, plans, and related customer documents

ØGain customer acceptance by explaining or demonstrating cost reductions and operational improvements

ØMaintaining records of customer communication and sales activity in our CRM system

ØAdhere to customer's site operating procedures / rules and health / safety / environment regulations.