• Resolving first-line customer concerns and helps resolve invoicing issues when applicable. 
• Performing end user training. 
• Working to ensure an atmosphere of collaboration and teamwork with field and service support colleagues. 
• Ensuring company vehicle is serviced and maintained according to fleet requirements and policies. 
• Maintaining inventory levels as assigned by SBU and maintains appropriate accuracy and control over stocked items. 
• Ensuring compliance with all company and customer safety and quality policies and procedures. 
• Using Device Service Management (DSM), order all assignment request materials and record all related activities in a timely manner.

• Minimum of a High School Diploma or GED with an aptitude in the areas of Engineering, Electronics, Instrumentation, Technology or Computer Science or equivalent education and experience in a technical support role, technical troubleshooting or technical installation of electronics or electromechanical technology. Associate degree (AA) with a technical major or equivalent from a two-year College preferred, or related job experience, and/or equivalent combination of education and experience. 
• Ability to speak and present ideas to a large group. 
• 2-4 years' experience in METTLER TOLEDO Process analytics field service technician role or 2-3 years hands on mechanical experience in relevant field including electromechanical and/or pneumatic systems. 
• Customer facing or field service experience desired. 

The Process Analytics division within METTLER TOLEDO (www.mt.com/pro) produces analytical measurement solutions for industrial manufacturing processes, allowing manufacturing companies to better control their production through at-line, on-line or in-line analytical measurements. We have over 60 years of experience as a leader in the industry of liquid process analytics and ultrapure water analytics. In addition to water analytics, MTPRO also offers a portfolio of sensors for gas process analytics.

Product applications include:

• Measurement of pH and dissolved oxygen in biopharmaceutical and biotech fermentation processes.
• Measurement of conductivity and pH in a range of chemical applications.
• Measurement of turbidity, CO2 and O2 in beer production.

Our high value products are produced in Billerica, Massachusetts US, Switzerland, and China, and sold by Mettler-Toledo Market Organizations (MOs) worldwide.