The Mettler-Toledo Product Inspection Field Service Technicians (FST) are required to provide World Class support to our customers through start-ups, audits, maintenance, repair, & training of X-Ray, Metal Detectors, Checkweighers, or Vision machines. PI FST's are responsible for managing all aspects of field service support including the following: communications between customers and the service department, effective scheduling, detailed preparation of written reports and documentation, and maintenance of job assignments, while always keeping in mind to follow MT PI procedures and best practices.

Essential Duties and Responsibilities

Satisfy all Safety Requirements for both MT-PI and Customer Sites

Attend tier calls led by a Regional Service Manager

Efficiently execute scheduled service calls as directed from Dispatch or Management while taking into account cost, time, and customer needs/expectations

Develop and maintain good customer relationships; Become the customer's trusted advisor

Identify root cause of service issues (first time fix)

Accurately complete and submit all service reports and documentation per service activity, timesheets, and expense reports in a timely manner

Keep up with ongoing technical training

Weekend/afterhours work as required based on workload and rotation

Maintain company supplied equipment, tools, and inventory

In addition to our core values, all employees must follow the Code of Conduct

High School Diploma or GED required

Associate's degree in Electronics or Engineering Technology, or equivalent work experience preferred.

Experience & Skills

Must be able to work efficiently in a fast paced, high volume environment including the flexibility of change.

Must be a "self starter" who will initiate corrective actions without specific direction from supervisor.

Outstanding ability to adhere to deadlines. Must be well focused on the issue of time consciousness.

Excellent problem solving skills.

Possess conflict management skills and the ability to work in an organizational structure to determine when and who to ask for help as needed.

Be able to interface with other departments and teams in a professional and cooperative manner

Excellent customer service skills.

Outstanding verbal and written communication skills, and attention to detail

Ability to use all types of hand tools and digital test equipment

Knowledge of mechanics, electronics, and distribution systems

Working mechanical knowledge of conveyor systems

Working knowledge of AC and DC electrical distribution systems

Working knowledge of Windows Operating Systems and the ability to read blue prints and schematics

Experience working in a fast paced environment and meeting tight time constraints

Fluency in English required and Spanish a plus

Trained or in the process of being trained in one of the major products (MD, XR, CW, VI, Traceserver/ProdX )

Successful GPM results: "Meets expectations" or better in all catagories

We are an equal opportunity employer and value diversity at our company. We give consideration for employment without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity, genetic information, protected veteran status, or any other protected classification. You can find more details in our Equal Employment Opportunity Policy. If you’d like more information about your EEO rights as an applicant under the law, please click here.