Technical Support Specialist - GMS
工作地 孟买, 马哈拉施特拉邦, 印度 发布日期 October 27, 2025 职位 ID 20520Our Opening and Your Responsibilities
In this role, your responsibilities would include:
• Provide high level Global Technical Support remotely from IMSG.
• Work directly from Support Tool and in close collaboration with the GMS team in Switzerland.
• Operation of complete Support Tool including Triage, Assignment of cases and status updation.
portunity
• Develop technical expertise and provide high quality support to colleagues at Market Organizations &
p
authorized distributers.
• Develop profeciency with assigned LabTec product lines. To include but not limited to their Software, Hardware
and Applications where applicable.
• Provide field service support and expertise to LabTec field service personnel on assigned equipment
throughout the products lifecycle. Should be viewed as a ‘Trusted Advisor’
• Communicate, document and manage regional product related issues with the sales, TAC, Service, and
Quality departments as required on a regular basis with the MO's and respective PO's to resolve customer
New Job O
issues in a timely manner.
• Provide correct and timely feedback on non-conformance issues for quality enhancements, new product
development and technical bulletins.
• Prioritize, schedule, and track open service issues to resolution.
• Develop and strengthen coordination with the Support team in Switzerland for quick response.
• Complete assigned tasks such as testing of equipment in timely manner.
• Provide high level Global Technical Support remotely from IMSG.
• Work directly from Support Tool and in close collaboration with the GMS team in Switzerland.
• Operation of complete Support Tool including Triage, Assignment of cases and status updation.
portunity
• Develop technical expertise and provide high quality support to colleagues at Market Organizations &
p
authorized distributers.
• Develop profeciency with assigned LabTec product lines. To include but not limited to their Software, Hardware
and Applications where applicable.
• Provide field service support and expertise to LabTec field service personnel on assigned equipment
throughout the products lifecycle. Should be viewed as a ‘Trusted Advisor’
• Communicate, document and manage regional product related issues with the sales, TAC, Service, and
Quality departments as required on a regular basis with the MO's and respective PO's to resolve customer
New Job O
issues in a timely manner.
• Provide correct and timely feedback on non-conformance issues for quality enhancements, new product
development and technical bulletins.
• Prioritize, schedule, and track open service issues to resolution.
• Develop and strengthen coordination with the Support team in Switzerland for quick response.
• Complete assigned tasks such as testing of equipment in timely manner.
What You Need to Succeed
• You must have a Bachelor's Degree/Diploma in instrumentation Engineering/Electronics Engineering with at
least three years of relevant professional experience in the service field for analytical or weighing instruments.
• Demonstrate abilities to troubleshoot electronics, electrical systems and mechanical assemblies.
• Experience in supporting precision and analytical instruments. Hands-on with various analytical instruments,
demonstrating both theoretical knowledge and practical skills.
• Familiarity with Mettler Toledo laboratory products is a plus.
• Strong knowledge of interfacing, connectivity, and networking concepts (DHCP, IP address, DNS). Familiarity
with software development is a plus.
• Ability to thoroughly analyze and understand end-to-end customer workflow requirements.
• You should have a problem solving nature and be eager to provide out of box solutions with structured,
efficient, and proactive work approach. Capable of independently researching and proposing solutions,
collaborating with subject matter experts to ensure accuracy.
• Team player, able to integrate well across diverse groups; experience in a matrix organization is highly
preferred. Strong intercultural understanding since you will work in a global team with worldwide exposure.
• This role is lab-based. Willingness to travel internationally primarily for training purposes if needed.
• Good oral and written communication skills in English - any other language is a plus.
Our Offer to You
Our Offer to You
* One Team" that thrives on collaboration and innovation
* Opportunities to work with Global teams
* An open, fair and inclusive environment
* Multitude of learning and growth opportunities
* Medical insurance for you & your family, with access to Telemedicine application
* A brand name that is identified worldwide with precision, quality, and innovation.
About Mettler Toledo
METTLER TOLEDO is a global leader in precision instruments and services. We are renowned for innovation and quality across laboratory, process analytics, industrial, product inspection, and retailing applications. Our sales and service network is one of the most extensive in the industry. Our products are sold in more than 140 countries, and we have a direct presence in approximately 40 countries. For more information, please visit www.mt.com.
Equal Opportunity Employment
We promote equal opportunity worldwide and value diversity in our teams in terms of business background, area of expertise, gender and ethnicity. For more information on our commitment to Sustainability, Diversity and Equal Opportunity please visit us here.
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