Global Service Desk Analyst with English
工作地 华沙, Masovian Voivodeship, 波蘭 发布日期 2025年8月21日 职位 ID 20099Our Opening and Your Responsibilities
In this role you will support METTLER TOLEDO users in Poland, Switzerland, Germany, Holland, France, Spain, and USA in daily IT related issues. You will collaborate with other teams across units around the globe
Your main tasks:
- Act as a single point of contact for phone calls and tickets from employees concerning IT issues and queries,
- 1st and 2nd level support- troubleshoot and resolve IT related problems form software to hardware, such as Microsoft Windows 10/11 and Microsoft Office 365, laptops, desktops, printers, mobile devices,
- Handle IT support phone calls and tickets within SLA defined,
- Log all phone calls in the Service Desk tool (ServiceNow),
- Ensure phone queue SLA are met,
- Take ownership and coordinate with other IT support teams for high priority issues,
- Participate in on-call rotation to provide coverage when required.
What You Need to Succeed
- Excellent verbal and written communication skills in English is a must (min. C1 level),
- Skilled in ensuring positive customer experiences,
- Problem- solving abilities,
- Advanced ability to gather, monitor and document data,
- Knowledge of any additional language and IT related studies would be an asset.
Our Offer to You
- Contract of employment [umowa o pracę], we are looking for a long term cooperation,
- Annual reward ,
- 100% Remote work (Working hours 16:00 - 24:00),
- A diverse and inclusive workplace,
- Festive benefits paid in April and December,
- Medical care with basic dental package (Medicover), with possibility to extend to Damian Medical Center,
- Possibility to extend medical care to family members,
- Life insurance with possible extended scope,
- Sports card (Medicover),
- Language courses,
- A vast training offer to support your development,
- Wellbeing activities, CSR, with space for your initiatives*,
- Discounts for meals and special offers at Platan Business Park.
About Mettler Toledo
METTLER TOLEDO is a global leader in precision instruments and services. We are renowned for innovation and quality across laboratory, process analytics, industrial, product inspection, and retailing applications. Our sales and service network is one of the most extensive in the industry. Our products are sold in more than 140 countries, and we have a direct presence in approximately 40 countries. For more information, please visit www.mt.com.
Equal Opportunity Employment
We are an equal opportunity employer and value diversity at our company. We give consideration for employment without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity, genetic information, or any other protected classification. You can find more details in our Equal Employment Opportunity Policy.
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